![]() ![]() I’m foggy with Windows 10 and would appreciate any ideas from the experts. Windows still finds the printer when unplugging and plugging but HP app can’t find a USB connection.Ĭontrol Panel > System > Advance System Settings > Hardware > Device Installation Settings. No problems found.Ħ) Print self test page from printer controls and it works.ħ) Changed device installation settings to No let me choose. Tried reinstalling the HP printer driver with Print and Scan doctor and still can’t print.ĥ) Try Windows troubleshooter. Still can’t print.Ĥ) Uninstall USB controller, reboot, and let Windows reinstall. ![]() We are thinking this is more of a Windows 10 issue than a printer issue.ģ) Try different USB cables and USB ports. Windows 10 immediately recognizes printer when we unplug and replug but doesn’t install correctly because we still can’t print to it. It gets to screen instructing to connect printer but USB connection can’t be found with a red X. Still can’t print.Ģ) Try HP Print and Scan doctor. There are no Printer Properties in Devices and Printers where we can try a test page from Windows.ġ) Remove printer and driver and reboot and try to reinstall.Ī) Settings > Printers and scanners > Remove deviceī) Control Panel > Admin Tools > Print Management > All Printers > delete printerĬ) Control Panel > Admin Tools > Print Management > All Drivers > delete printer driverĭ) Reinstall basic driver. Last week we tried to print from Word and the HP 3700 option was grayed out. ![]() Printer was installed March 2020 and was working. ![]()
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